At Kidom Toys, we want you to shop with confidence. If something isn't quite right, we're here to help. This policy explains how returns, refunds, exchanges, and order cancellations work.
Quick Overview
Return Window: 30 days from the date your order is delivered
Refund Processing: Up to 14 days after your return has been received and approved
Return Shipping: Paid by the customer
Restocking Fees: None – we never charge restocking fees
Exchanges: Available for eligible items
Returning an Item
If you'd like to return an item, simply email us at support@kidomtoys.com within 30 days of receiving your order. Please include your order number and a brief explanation of why you'd like to make a return.
Once we receive your request, we'll send you the return instructions.
Return Conditions
To be eligible for a return, items should:
- Be unused and in their original condition
- Be returned with the original packaging whenever possible
- Include any tags, accessories, or parts that came with the product
Returns that don't meet these conditions may not be eligible for a refund.
Refunds
After your return arrives, we'll inspect the item to make sure it meets our return requirements.
If your return is approved, your refund will be sent to the original payment method used for the purchase. Please allow up to 14 days for the refund to be processed after approval. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Exchanges
Need a different item instead? No problem! Contact us at support@kidomtoys.com before sending your return, and we'll let you know the best way to arrange an exchange. Exchanges are subject to product availability.
Return Shipping Costs
Customers are responsible for the cost of returning items to us.
The good news? We never charge restocking fees, so if your return is approved, you'll receive a refund for the eligible purchase amount without any additional deductions.
Return Shipping Address
Please send all returns to the following warehouse address: 15 Shek O Headland Road, Shek O, Southern District, Hong Kong Island, Hong Kong.
Order Cancellations
Changed your mind? Contact us at support@kidomtoys.com as soon as possible.
If your order hasn't entered processing yet, we'll do our best to cancel it. Once an order has started being prepared or has already shipped, it can no longer be canceled, but you're welcome to return it after delivery following this policy.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us at support@kidomtoys.com as soon as possible.
To help us resolve the issue quickly, include:
- Your order number
- A short description of the problem
- Clear photos of the item and, if possible, the packaging
We'll review everything and work with you to find the best solution as quickly as possible.
Questions?
If you have any questions about this Return & Refund Policy, feel free to contact us anytime at support@kidomtoys.com. We're always happy to help!
Who are we?
We are Kidom Toys!
Our team has been active for a long time in the field of selling toys and other consumer products online.
If you're looking for something new, Kidom Toys is the right place for you. We work hard to offer our customers new, innovative products across a wide range of categories.
Our buyers search daily for the best suppliers and the best deals for you.
We only sell top products that we have personally checked for quality and that we fully stand behind.
With every order, we do everything we can to make sure it goes as smoothly as possible, so your purchase reaches you as quickly as possible.
That's why we have a full team ready to help you as quickly as possible.
Do you have any further questions about Kidom Toys or our service?
Check out our FAQ page or contact us.